FAQ

Products

  • Where do the stones you offer come from?

We ensure the quality of each mineral by carefully selecting French suppliers and rigorously controlling their provenance. In addition, our suppliers carry out regular analyses on their stone samples, thus ensuring the transparency and ethics of our supply.

  • What material is used for the jewelry?

Our jewelry is made of high quality stainless steel, known for its durable and hypoallergenic properties. This material is resistant to rust, tarnish and water, making it ideal for everyday wear.

  • Can I combine multiple stones together?

Yes, it is absolutely possible to combine several stones together! In fact, it can even amplify their beneficial effects. However, it is important to do so judiciously to avoid canceling out their effects or creating energetic imbalances.

Here are some tips for combining stones:

    • Limit the number of stones. It is generally recommended not to wear more than 3 different stones at the same time. Indeed, too many different energies can be difficult for your body and mind to assimilate.
    • Choose stones with complementary properties. You can combine stones that have similar benefits. You can also combine stones that are connected to the same chakra.
    • Consider the colors of the stones. Stones of similar colors tend to have harmonious vibrational energies.
    • Listen to your intuition.

Orders and deliveries

  • How to place an order?

It is up to the Customer to select on the site www.lecrystalrochelais.fr the Products he wishes to order, according to the following terms:

The buyer has the possibility of placing his order online, from the online catalogue and using the form provided therein, for any product, within the limit of available stocks.

The buyer will be informed of any unavailability of the product or good ordered.

For the order to be validated, the buyer must accept, by clicking on the indicated place, the present general conditions. He must also choose the address and the delivery method, and finally validate the payment method.

The sale will be considered final:

    • after sending the buyer confirmation of acceptance of the order by the seller by email;
    • and after receipt by the seller of the full price.

    Product offers are valid as long as they are visible on the site, within the limit of available stocks.

    The sale will only be considered valid after full payment of the price. It is the Customer's responsibility to check the accuracy of the order and to immediately report any errors.

    • What payment methods are available?

    The available payment methods are: American Express, Apple Pay, Credit Card, Paypal, Shop, VISA Card

    • How can I track my order?

    Tracking your order is quick and easy! Here are the two options available:

    1. Email follow-up:

      • Once your order is shipped, you will receive a shipping confirmation email with a tracking link.
      • This link will allow you to track the status of your order in real time and know its location.
      • You will also be able to view the history of delivery stages.

    2. Tracking on our website:

      • Log in to your customer account on our website.
      • Go to the “My Orders” section.
      • Select the order you wish to track.
      • Tracking information will be displayed, including tracking link and delivery status history.

    Returns and exchanges

    • What is your return policy?

    Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be resold as new, accompanied by the purchase invoice.

    Damaged, soiled or incomplete Products will not be accepted.

    The return costs remain the responsibility of the Customer.

    The exchange (subject to availability) or refund will be made within 14 days of receipt by the Seller of the Products returned by the Customer under the conditions set out in this article.

    • Can I exchange one item for another?

    Yes, you can exchange one item for another, under certain conditions:

      • Exchange period: You have 14 days after receiving your order to request an exchange.
      • Item Condition: Item must be unworn, undamaged and in its original packaging.
      • Product Availability: The item you wish to receive in exchange must be in stock.
      • Price : The price of the exchanged item must match the price of the returned item.

    Care of stones and jewelry

    • How do I maintain my stones?

    Taking care of your stones is essential to preserve their benefits and beauty. Here are some simple tips for maintaining your stones on a daily basis:

    Purification:

    • Purification by water: The simplest and most effective method is to rinse your stones under running water for a few minutes. You can also immerse them in a bowl of clear water for several hours. For a deeper purification, you can add salt to the water (about a tablespoon per liter of water). Each stone purifies itself in a different way. Remember to check the product sheet, the purification method is indicated.
    • Smoke Cleansing: Pass your stones through the smoke of incense, white sage or palo santo. The smoke purifies and recharges the stones with positive energy.

    Recharging:

    • Recharging with crystal clusters: Place your stones on a cluster of clear quartz, amethyst or citrine for several hours. These crystals have the property of recharging other stones with energy.
    • Geode Recharge: Place your stones in an amethyst or clear quartz geode for a few hours. Geodes amplify the energy of the stones and purify them at the same time.
    • Recharging by the sun or the moon: Place your stones in the light of the sun or moon for a few hours. The sun brings energy and vitality, while the moon promotes relaxation and intuition.

    Additional tips:

      • Avoid wearing your stones when showering, swimming or playing sports.
      • Store your stones in a box or soft cloth bag.
      • Do not expose your stones to extreme temperatures or chemicals.
      • Listen to your intuition and care for your stones with love and respect.
    • How do I take care of my stainless steel jewelry?
    To maintain the shine of your stainless steel jewelry, follow these simple care tips:
      • Cleaning: Clean your jewelry regularly with a soft, damp cloth. You can also use a solution of mild soap and warm water. Avoid harsh chemicals, detergents, and bleaches, as they can damage the surface of the metal.
      • Drying: Dry your jewelry carefully with a soft cloth after cleaning it.
      • Storage: Store your jewelry in a dry, cool place away from direct light and excessive moisture. You can use individual pouches or a jewelry box to protect them from scratches.
      • Avoid shocks: Avoid dropping or knocking your jewelry against hard surfaces, as this may scratch or dent it.
      • Withdrawal for certain activities: Remove your jewelry before showering, swimming or exercising, as chlorine, salt water and perspiration can tarnish stainless steel.

    Contact

    • How to contact you?

    Need help placing an order, finding a product or getting information? Our contact form is available at the bottom of the home page, in the "NEED HELP?" section.